Terms and Conditions
1. This free service applies to the initial setup of DVR only. Further, more in depth, changes to the system, via phone call or remote access, will be charged at £60+VAT per each additional support session.
2. The service is available Mon-Fri between 9:30am & 4:30pm, excluding holidays. We advise prior to visiting site that you first confirm we will have a member of staff available to carry out the remote setup.
3. Please note this service is open to the installer only, we will under no circumstances deal with the end user.
4. If the site in question has an IT Service available to them it would be their responsibility to arrange remote access.
BEFORE arranging a remote access service
you must have the following information:
1. An AnyDesk Session Number or TeamViewer ID, which can be obtained from either application once installed. Both are free to download from the appropriate link below. Once the installation file is downloaded, navigate to the save location (often the downloads folder on a PC or laptop) and install the application software. When the installation of the application is complete, and the application is launched, it will display your ID or session number clearly.
2. The admin password for the onsite router. Please be aware that this is not the WIFI password or key. Each router will have its own admin password and it will be your responsibility to obtain this before calling for technical help. If you are unsure of the password or are unable to obtain the password then please call the sites internet service provider and ask them to assist.
Download AnyDesk or TeamViewer below:
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