At Videplus, we understand that sometimes returns are necessary. We aim to make this process as simple as possible for our valued customers.
If you need to initiate a return, please fill out our Returns Form, which can be found below. Before filling out the form please be aware of the Videplus Terms & Conditions.
Please ensure that you fill out all of the required fields when completing the form, so that we will be able to help you as soon as possible. If you have any questions please don’t hesitate to get in contact.
Please note the goods must come back in a saleable condition. Defacing of any of the products or packaging with our address or apparent faults will invalidate any return. The item or items will be returned to you. We strongly recommend that you use a courier delivery service. Videplus NI Ltd will not be responsible for any damage incurred during delivery or items lost in the post.
All returns are to be sent to Videplus NI Ltd at the customer’s own expense, with the exception of items we delivered that were faulty or the wrong item was sent, in which case we will inform you of the return’s procedure. You will not be refunded for the price you paid for delivery to receive the item.
Videplus are not responsible for the networking of any DVR/NVR/IPC etc. If buying a network
enabled device, please make sure you are competent in networking or have a qualified IT person to network the device for you. We cannot be held responsible for failure to network and will not accept any items back due to this. If you require remote support from Videplus, or a device requires pre-configuration before purchase from Videplus, you may be subject to a fee at our discretion.
