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AJAX

Jan 14

Ajax Pro Desktop. Today, more and more people begin to appreciate the need for integrated housing protection. Reliable door and window grating represents the first barrier. A security system that provides control over the environment and informs about events represents the second barrier. If an incident occurs, it needs to be responded to immediately and as effective as possible. Professional monitoring services’ unchallenged in this field.

Demand breeds supply — the number of new security and service companies that ensure protection of a specific area of a city, residential compound or cottage estate is growing. They rely on new technologies, and efficiency, quality of service, and reliability represent the key success factors of their business. People are willing to pay for such security services.

Ajax fits perfectly into the new security business model — users love it and it has proven its reliability to professionals. Because of such advantages as quick installation, remote administration, simple service, and ultra-high reliability, more and more security companies choose Ajax as its standard equipment. The Ajax applications for smartphones and computers have already saved thousands of hours for installers and engineers.

Ajaxs’ aim is to offer a comprehensive solution to ensure the protection of a residential area — hundreds of private houses or thousands of apartments with professional monitoring and effective response around the clock. The updated Ajax PRO Desktop application is the right solution.

New features

Starting a monitoring service based on a standard console software requires careful preparation. A new company needs to set up equipment, adapt the application, and train its staff. However, these are not all the difficulties. Every facility will have to connect to the console manually. There is no way to automate this procedure.

In October 2017, Ajax released a mobile application: Ajax PRO: Tool for Engineers, and half a year later, they released a version for computers — Ajax PRO Desktop. The programs are accompanying the Central Monitoring Station (CMS) simplifying the management of the Ajax security systems for installers and engineers.

Today, Ajax present the monitoring feature in Ajax PRO Desktop. The application allows the operator to process alarms arriving from up to 2500 facilities, configure security systems remotely, perform detector adjustment at the customers’ requests, and manage access rights. Facilities are connected automatically in just a few minutes and no additional settings are required. There’s nothing superfluous in Ajax PRO Desktop. A short briefing’s enough to get started.

Ajax PRO Desktop is a free alternative to the Central Monitoring Station for security and service companies that ensure safety of residential compounds and cottage estates.

Implementation of monitoring
is a simple task

Having chosen the Ajax PRO Desktop as a monitoring solution, you do not need to spend time setting up the application and security systems as well as transfer information manually. You can just log into the administrator account, request access to the hubs, and specify the addresses of the facilities.

Thanks to the Ajax Cloud server, all Ajax applications contain up-to-date information about the security systems: composition of devices, settings, user rights, and events.

Connecting the security system featuring 5
detectors to the monitoring program

Central Monitoring Station (CMS) applicationAjax PRO Desktop featuring monitoring function
Connection procedure14 minutes 1. Set up monitoring at the central monitoring station.
2. Create a facility card at the CMS.
3. Describe the detectors.
3 minutes 1. Invite the PRO user.
2. Fill in the facility address and description.
Employees involved2 persons Engineer at the site and CMS operator.1 person Ajax PRO Desktop operator.
Error probabilityHigh The facility profile in the CMS is filled in manually.Excluded Data is synchronized between the Ajax applications.

What can Ajax PRO Desktop do?

Using the Ajax PRO Desktop application, a single operator of security or service company can manage up to 2500 Ajax security systems.

The monitoring functions open in a separate window and don’t block other features of the Ajax PRO Desktop application. By monitoring security system events, you can change their settings, manage access rights, and view the statuses of the guarded facilities.

The event window is as informative as possible and provides filtration by types of alarms, malfunctions, general events, and security events. Each type of events assigned a specific color, which simplifies navigation:

How does the system respond to alarms?

When a guarded facilitys trespassed, caught on fire or is flooded, the operator receives an audible notification of an event in Ajax PRO Desktop. All the necessary information is available in the Alarm handling menu:

  • Where exactly the incident occurred.
  • What caused the alarm: entrance door opening detector and subsequent movement in the hallway detected trespass; smoke detected in the kitchen; alarm button is pressed in the application or on the keyfob; the user was forced to enter the code, etc.
  • The real-time update of the facility security system event history.
  • Who are the users of this security system and their contacts.

What happens?

The operator sends an alarm to the rapid response teams by radio or other means adopted by the company. He/she reports on the nature of the event — this affects how exactly the security guards will act. If there is reason to believe that residents are in danger, it is crucial to get to the apartment (house) as fast as possible. In the event of a robbery, it makes sense to cordon off the building first and check for suspicious vehicles nearby. The best way to prevent flooding is to shut off the water supply to the floor or the building.

Having notified the rapid response team, the operator contacts the security system users and reports on the measures taken.

The Ajax PRO Desktop marks the alarms as processed and supplements them with comments from the operator and the security guards. This occurs once problems resolved. Comments, together with the information about the time of alarm reading and processing stored in the event history, will be useful in the case of client’s complaints.

The Ajax PRO Desktop applications designed for macOS, Windows 7/8/10. Minimum computer requirements:

CPUIntel / AMD 1.2 GHz
GPU3D accelerator
RAM2 GB
ROM400 MB
Jan 08

Updating the Ajax Hub Operating System is vital to keep the Ajax wireless alarm system up to date with all new features, firmwares and fixes. The updating procedure is an integral part of the product development and product improvement. Updates for Ajax Hubs increase the stability and security of the system, optimise the systems performance, ensure it’s compatability with new devices and expand the systems capability list.

  • Once the security systems disarmed, firmware updates.
  • The file size of the firmware does not exceed 0.5 MB.
  • The firmware downloading process runs in the background without affecting the functioning of the system.
  • The update installation takes less than 10 seconds.
  • OS Malevich updates optional, disabled in settings. Not advised!

Ajax Hub Operating System Update

1. The Hub determines if there is an update for operating system on the server

Firmware files for the Hub are stored in the encryted form on the Ajax Cloud Server, and the server does not know the keys or the encryption method of the update files. All access to the firmware database is provided to only a select set of people in the company from the internal network of Ajax Systems, and have different levels of access. No one can make critical changes and sabotage the system. All actions logged and monitored. Ajax know exactly who made the changes and when. Internal safety reulations prohibit the use of passwords to access the firmware database. SSH or Secure Shell keys used instead. Which are a cryptographic network protocol for operating network services.

Protection technologies:

  • Access to the firmware database by SSH keys only.
  • Access privileges and logging of changes to the server.
  • Server authentication and verification systems.
  • Using the proprietary encrypted communication protocol.

2. Transferring the update file from the server to the Hub

Once an update file has been detected, the Hub will download the firmware to the external flash memory using any available communication channel with the server, whether it be via ethernet, GSM or WiFi. The update is downlaoded in the background and will not effect system operation. Protection of the transmitted data between the Hub and the Ajax server is provided by Transport Layer Security (TLS), combined with the security methods within the closed binary protocol.

Protection technologies:

  • TLS.
  • Using the proprietary encrypted communication protocol.

3. Checking the update file

The Hub firmwares encrypted and signed with a checksum. If the firmware file has been corrupted, either intentionally or due to a transmission error, it’s ignored. Since the checksums will not match. If an intruder corrupts the encrypted firmware file and substitutes the checksum, the checksum inside the decrypted firmware file will still not match the signature, and the Hub will reject the update.

At most the firmware file can be read from the external flash memory of the Hub, however the decryption of this file, even with the capabilities of modern computers, would take thousands of years.

The firmware file includes a system of markers and properties that are checked before the install. Information about them in available to a limited set of people to exclude any possibilty of a sabotage attempt. If any marker or property fails validation, the update is canceled.

Protection technologies:

  • Verification of checksums, markers and properties.
  • Encryption.

4. Hub firmware update

During the update, the encrypted firmware files read from the external flash memory of the Hub by the bootloader, stored in the device microcontroller’s ROM.

The firmwares decrypted only inside the microcontroller. Unable to access from the outside, therefore, theres no possibility to read or substitute the firmware. Having decrypted the firmware file, the checksums are verified once more in order to make sure that no data was corrupted during the decryption process.

The bootloader inside the Hub also controls the correct operation of the Hub with a new firmware. The Hub deletes the corrupted firmware version and reflashes the latest stable release if it detects critical errors or malfunctions.

Only a limited set of people know how the stable firmwares selected and how the correct operation is controlled, which complicates any attempt to sabotage. The bootloader itselfs not updated, thereby excluding the possibility of sabotage of the firmware rollback mechanism.

Protection technologies:

  • Checksum verification after decryption.
  • Critical error control.
  • Control of correct operation of the Hub with a new firmware.

5. After firmware update

The firmware update and the subsequent reboot of the Hub takes less than 10 seconds. After that, the Hub will reconnect to the server. The connection time depends on the number of active communication channels and does not exceed 30 seconds. Notifications about alarms & events are stored in the events feed. Even during the Hub update.

The Ajax app displays notifications for available updates, when the system is updating firmware, and when the firmware update is successful.

Jan 06

AJAX Wireless Alarm System. The Professional Grade wireless security system meets the strictest security demands. Ajax propietary technology, devices and production have proven theur reliability in independent laboratoy tests in Europe. Earning certification reserved for the most trustworthy professional security systems.

AJAX Wireless Alarm System

No wires. No worries

Ajax looks more like a smart gadget rather than a piece of complicated security equipment. No hard sell or lenghty consultations, Ajax is easy to understand. It provides the opportunity to protect property from intruders, fire, and leakage, allows you to connect IP cameras for monitoring and turn on home appliances, all remotely with a few taps from your smartphone. More than 200,000 people all over the world have entrusted the security of their property to the Ajax Wireless Security System.

AJAX Wireless Alarm System

AJAX Wireless Alarm System can connect to devices of up to 2,000 metres away, making it suitable for apartments, houses and commercial premises. Devices can operate for up to 7 years on the bundled batteries, which come complete with all devices. Installers can configure them remotely via the app, providing effortless maintenance.

The Ajax system offers effortless maintenance and can also be effortlessly installed. The average time for a full system installation and configuration, consisting of 9 devices, is just 26 minutes!

The secuirty system is managed through the free apps, available for the installer and end user. The Hub Operating System will receive regular updates for free adding new features. All users authorized to operate the system receive notifications of any significant events. Via push notifications, SMS and calls. A trusted central station may also monitor the system to alert security or police for the end user.

Shop our full product range on Ajax Wireless Alarm Systems here.

You can find more information and FAQ on Ajax Systems website here .

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